Last updated 29 August 2026
These terms govern your use of Klevra — the menu, ordering, and payments platform for restaurants and other food businesses. By creating an account or using the service you agree to them on behalf of the business you represent.
Klevra is a service of S.C. THIRD BUS ONLINE SERVICES S.R.L., a limited liability company registered in Romania under trade register number J40/9435/2020, tax identification RO42885188, with its registered office at Calea Apeductului nr. 5, camera 1, bl. B4B, sc. 1, et. 1, ap. 6, Sector 6, București 060911, România. "We" and "us" mean that company, and it is the party you contract with when you accept these terms. "You" means the business that holds the account and every person acting on its behalf. "Guests" are the people who order from your venues through Klevra, or who book a table at them — a guest who books and never orders is still a guest for the purposes of these terms.
Klevra is offered exclusively to companies, sole traders, and other professionals acting in the course of their trade or profession. It is not offered to consumers, and you may not sign up in a private capacity. By registering you warrant that:
We may check the identifiers you provide against official registries such as VIES (EU VAT), HMRC (UK VAT), and ANAF (Romanian company registry), at signup and at any later time. We may suspend or close accounts created with false, misleading, or unverifiable company information, and refuse registrations we reasonably believe are not businesses.
Klevra provides software for digital menus, dine-in and pickup ordering, table bookings, a public page for each venue, and payment collection. Your business remains the seller of everything ordered through your menus: you set prices, fulfil orders, and are responsible to your guests and for your fiscal obligations. A booking taken through Klevra is likewise an arrangement between you and your guest — we show the times your own settings make available and send the confirmation, but we do not hold the table, decide whether to honour it, or take any part in what follows from a guest not arriving. Klevra is the technology platform, not a party to the sale or the booking.
Klevra is billed per location as a subscription, processed by Stripe. Prices are stated exclusive of VAT; VAT or reverse-charge treatment is applied at checkout based on your billing country and tax ID. We may change subscription prices with at least 30 days' notice, effective from your next billing period.
Guest payments are processed by Stripe and paid out to the Stripe account connected to your business, less the platform fee for your plan. Stripe's own terms apply to the connected account; identity (KYC) checks are performed by Stripe.
For personal data of your guests, your business is the data controller and Klevra acts as processor on your instructions, as described in our privacy notice at app.klevra.co/legal/privacy. You are responsible for having a lawful basis for the guest data you collect through the platform, including contact details and any notes a guest leaves with a booking. Booking details are erased automatically 24 months after the sitting.
You may not use Klevra for unlawful purposes, resell it without our written agreement, interfere with the service or attempt to access other customers' data, or misuse it to send spam or process fraudulent charges. Content you publish — menus, photographs, descriptions, contact details — must be lawful and yours to use, and where a photograph shows an identifiable person you are responsible for having the right to publish it.
You keep all rights to your menus, images, branding, and anything else you publish on your venue page, such as photographs of the place and the description you write, and grant us the licence needed to host and display them for you. Klevra and its software remain our property; these terms grant you a non-exclusive, non-transferable right to use the service while your subscription is active.
We run the service with reasonable skill and care and aim for high availability, but we do not promise uninterrupted operation and no specific service level is guaranteed. Support is provided by email.
The service is provided "as is" to business customers. To the extent permitted by law, we exclude implied warranties and are not liable for indirect losses such as lost profits or lost data; our total liability under these terms is limited to the subscription fees you paid in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.
You can cancel a location's subscription at any time, effective at the end of the paid period. We may suspend or terminate accounts for non-payment, breach of these terms — including the business-only rule — or unlawful use. On termination we make your data available for export for a reasonable period before deletion.
We may update these terms as the service evolves. For material changes we will notify you — by email or in the dashboard — at least 30 days before they take effect; continued use after that date counts as acceptance.
These terms are governed by the laws of Romania, excluding its conflict-of-law rules, and disputes go to the competent courts of Bucharest, unless mandatory law at your place of establishment provides otherwise.
Questions about these terms? Email [email protected].